UB Update

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Date: 04 Dec 2006 17:55:22
From: Kinnipak
Subject: UB Update

Here's my first paranoid email to them:

"Customer Information
Account Name : DaNitz
Real Name :
Comments : Hi,
Just curious, how long can a player sit out for at a cash game table?
Bogalusa/.05-.10 player ID is Tom-a-tom. He has been sitting out since I
sat down at the table.

Thx."

Response:

"Dear DaNitz,

Thank you for contacting us.

The maximum time frame for a person to sit out at a ring table is 15
minutes after this the system should automatically remove him/her.

If you ever see someone sitting out for more than 15 minutes you may
contact us and we will be happy to review the situation.

Please let us know if you require further assistance from us.

Best regards,

Leonardo

Customer Service Department

ok...I respond:

"Hello Leonardo,

Still there as of this email. Bogalusa/.05-.10 player ID is Tom-a-tom. He
has been sitting out since I sat down at the table.

Thx."

sooooooooooooooooooooo.............

"Dear DaNitz,

Thank you for letting us know about this.

We are sorry but we can not remove the player yet because he is actually
playing at other two tables.

If you require further assistance from us do not hesitate to contact us
back.

Best regards,

Leonardo

Customer Service Department"

Really?

Me:

"Not to be a pain, but what differnce does that make? He is playing at one
but allowed to take up a seat at another table where a real person could
be playing instead of sitting out? How does that make sense? By that
reasoning I could play at one table but take up seats at other tables and
just sit out?

thx. "

Backhand:

"Dear DaNitz,

Thank you for contacting us.

We truly understand your point but if we remove him completely from the
game he will probably lose the money that he is playing with at the
moment. We can not do that, because we would have to cover all his loses.

Thank you so much for your patience and cooperation on this matter.

Best regards,

Leonardo

Customer Service Department"

Forehand:

"I completely understand what you are saying. I am in no means trying to
push things. I do want to let you know that I am a loyal customer of UB as
well. Tom-a-tom is taking away a seat that could be occupied by a live
player from whom I could be winning money from(and hopefully not
vice-versa). I have a right as a player to expect that seats should be
filled by "live" players. UB is also losing money from the rake as well.
How is this allowed? The more I think about it, the less sense it makes to
me.

I would like to know what UB's stand is on this matter. This has become a
very serious matter to me. I was not asking for him to be removed from the
game, just my table. Maybe that is the cuase of this matter?

Thank you."

No response as of yet.

Am I out of line with my reasoning? Why should they let someone occupy a
seat just because he is playing on other tables? He sat out for almost 3
hours straight.

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Date: 05 Dec 2006 03:20:32
From: ShuffletownKid
Subject: Re: UB Update

"Kinnipak" <a83ea3b@webnntp.invalid > wrote in message
news:a50f44xffp.ln2@recgroups.com...
> Here's my first paranoid email to them:
>
> "Customer Information
> Account Name : DaNitz
> Real Name :
> Comments : Hi,
> Just curious, how long can a player sit out for at a cash game table?
> Bogalusa/.05-.10 player ID is Tom-a-tom. He has been sitting out since I
> sat down at the table.
>
> Thx."
>
> Response:
>
> "Dear DaNitz,
>
> Thank you for contacting us.
>
> The maximum time frame for a person to sit out at a ring table is 15
> minutes after this the system should automatically remove him/her.
>
> If you ever see someone sitting out for more than 15 minutes you may
> contact us and we will be happy to review the situation.
>
> Please let us know if you require further assistance from us.
>
> Best regards,
>
> Leonardo
>
> Customer Service Department
>
> ok...I respond:
>
> "Hello Leonardo,
>
> Still there as of this email. Bogalusa/.05-.10 player ID is Tom-a-tom. He
> has been sitting out since I sat down at the table.
>
>
> Thx."
>
> sooooooooooooooooooooo.............
>
> "Dear DaNitz,
>
> Thank you for letting us know about this.
>
> We are sorry but we can not remove the player yet because he is actually
> playing at other two tables.
>
> If you require further assistance from us do not hesitate to contact us
> back.
>
>
> Best regards,
>
> Leonardo
>
> Customer Service Department"
>
> Really?
>
> Me:
>
> "Not to be a pain, but what differnce does that make? He is playing at one
> but allowed to take up a seat at another table where a real person could
> be playing instead of sitting out? How does that make sense? By that
> reasoning I could play at one table but take up seats at other tables and
> just sit out?
>
> thx. "
>
> Backhand:
>
> "Dear DaNitz,
>
> Thank you for contacting us.
>
>
> We truly understand your point but if we remove him completely from the
> game he will probably lose the money that he is playing with at the
> moment. We can not do that, because we would have to cover all his loses.
>
> Thank you so much for your patience and cooperation on this matter.
>
>
> Best regards,
>
> Leonardo
>
> Customer Service Department"
>
> Forehand:
>
> "I completely understand what you are saying. I am in no means trying to
> push things. I do want to let you know that I am a loyal customer of UB as
> well. Tom-a-tom is taking away a seat that could be occupied by a live
> player from whom I could be winning money from(and hopefully not
> vice-versa). I have a right as a player to expect that seats should be
> filled by "live" players. UB is also losing money from the rake as well.
> How is this allowed? The more I think about it, the less sense it makes to
> me.
>
> I would like to know what UB's stand is on this matter. This has become a
> very serious matter to me. I was not asking for him to be removed from the
> game, just my table. Maybe that is the cuase of this matter?
>
> Thank you."
>
> No response as of yet.
>
> Am I out of line with my reasoning? Why should they let someone occupy a
> seat just because he is playing on other tables? He sat out for almost 3
> hours straight.
>
> ------

Interesting, I went back for another look. After seeing Tom on 6 micro-limit
limit HE tables I wondered why someone would multi table at that limit. I
noticed a few other players were the same at Tom's tables. At first it
looked like rookie collusion or multi account. It may be someone running 4
or 5 bots per table. It may make sense to use the low limits to setup bots.
Something isn't right with Tom and his buds.

Date: 04 Dec 2006 19:38:49
From: Kinnipak
Subject: Re: UB Update

On Dec 4 2006 9:20 PM, ShuffletownKid wrote:

*snipping myself*

It's rampant there....

phil1247
34me_14U
sweeptheleg
lucky_girl_76

>
>
> Interesting, I went back for another look. After seeing Tom on 6 micro-limit
> limit HE tables I wondered why someone would multi table at that limit. I
> noticed a few other players were the same at Tom's tables. At first it
> looked like rookie collusion or multi account. It may be someone running 4
> or 5 bots per table. It may make sense to use the low limits to setup bots.
> Something isn't right with Tom and his buds.

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Date: 04 Dec 2006 18:36:13
From: Kinnipak
Subject: A Response:

Dear DaNitz,

Thank you for your reply.

We really appreciate your help by reporting this situation. We understand
and agree with you that we should avoid players stuck at tables sitting
out.

However, the only way for us to take a player out of a table is by
dropping him/ her from the site. If the player is at other tables, we are
not able to proceed like we explained in the previous e-mail.

Please let us know if there is anything else we can assist you with, we
are at your service 24/7/365.

Best regards,

Adrienne
Customer Service Department

Yadda Yadda Yadda

What a joke.

Bye Bye UB.

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Date: 05 Dec 2006 03:49:13
From: ShuffletownKid
Subject: Re: A Response:

Date: 04 Dec 2006 19:42:18
From: pokerchimp
Subject: Re: A Response:

I still don't understand the resoning behind their response. If he is
playing in another game with money on the table, how would taking out of
your game have any impact on the first game. If he has money still at the
table and is sitting out, just refund the money to his account. One of
the reasons I stopped playing UB a long time ago...stupid answers to
simple questions.

On Dec 4 2006 9:36 PM, Kinnipak wrote:

> Dear DaNitz,
>
> Thank you for your reply.
>
> We really appreciate your help by reporting this situation. We understand
> and agree with you that we should avoid players stuck at tables sitting
> out.
>
> However, the only way for us to take a player out of a table is by
> dropping him/ her from the site. If the player is at other tables, we are
> not able to proceed like we explained in the previous e-mail.
>
> Please let us know if there is anything else we can assist you with, we
> are at your service 24/7/365.
>
> Best regards,
>
> Adrienne
> Customer Service Department
>
> Yadda Yadda Yadda
>
> What a joke.
>
> Bye Bye UB.

thumbers on stars, pokerchimp1 on absolute

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Date: 04 Dec 2006 19:01:23
From: Kinnipak
Subject: Re: A Response:

And my reply:

"What happened to Leonardo?

Why did you silence him?

I'm getting too close to the truth, huh?

Leonardo was innocent man. Just trying to help me...and you took him out.
Took him out because he was leading me to the TRUTH...

It's out there....It's out there somewhere....The TRUTH is Out there...

:-)

Still think you guys are copping out.....

Just my Opinion..."

Time will tell if I am right or I am wrong....

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Date: 04 Dec 2006 19:48:33
From: Kinnipak
Subject: Poor Leonardo

On Dec 4 2006 9:01 PM, Kinnipak wrote:

> And my reply:
>
> "What happened to Leonardo?
>
> Why did you silence him?
>
> I'm getting too close to the truth, huh?
>
> Leonardo was innocent man. Just trying to help me...and you took him out.
> Took him out because he was leading me to the TRUTH...
>
> It's out there....It's out there somewhere....The TRUTH is Out there...
>
> :-)
>
> Still think you guys are copping out.....
>
> Just my Opinion..."
>
>
> Time will tell if I am right or I am wrong....

THEIR Response:

Dear DaNitz,

Thank you for your reply.

We appreciate your sense of humor! Leonardo's shift is over so I am the
one that got your reply. We all hope to be of help while he is not here.

Please let us know if there is anything else we can assist you with, we
are at your service 24/7/365.

Best regards,

Adrienne
Customer Service Department

huh...huh...huhuhuh....

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Date: 04 Dec 2006 18:50:37
From: DaVoice
Subject: Re: A Response:

"Kinnipak" <a83ea3b@webnntp.invalid > wrote in message
news:th2f44xcjp.ln2@recgroups.com...
> Dear DaNitz,
>
> Thank you for your reply.
>
> We really appreciate your help by reporting this situation. We understand
> and agree with you that we should avoid players stuck at tables sitting
> out.
>
> However, the only way for us to take a player out of a table is by
> dropping him/ her from the site. If the player is at other tables, we are
> not able to proceed like we explained in the previous e-mail.
>
> Please let us know if there is anything else we can assist you with, we
> are at your service 24/7/365.
>
> Best regards,
>
> Adrienne
> Customer Service Department
>
> Yadda Yadda Yadda
>
> What a joke.
>
> Bye Bye UB.

That's the most ridiculous thing I've EVER heard! Any real poker software
would have the player automatically removed after missing the blinds twice
if there is a list, or after 15 minutes, or whatever their particular rule
is. There is also no reason they couldn't go to one of the other tables
he/she was active at and ask him/her to remove themselves from that game or
the penalty would be to be dropped from the server within 2 minutes.

Now you all know why I stopped playing at UB over two years ago. They are a
fuggin joke.

Rick "DaVoice" Charles

Date: 04 Dec 2006 18:26:47
From: XaQ Morphy
Subject: Re: UB Update

> Am I out of line with my reasoning? Why should they let someone occupy a
> seat just because he is playing on other tables? He sat out for almost 3
> hours straight.

That's standard UB support. Half the time they don't understand english
enough to reply. The other times they just do whatever it takes not to
answer the question.

A friend of mine went at least half a dozen emails back and forth trying
to get the hand history for a SNG. He gave them the SNG tourney number as
well as the time/date that he played it (which is more than enough
information for them), and this stupid bitch kept telling him that she
needed hand numbers otherwise she wasn't able to find the hands he needs.

Looks like all the games dried up there, though. They used to be my home
but I haven't played there in a while now. Too bad. While sites like
Stars and FullTilt are catering more to their customers lately, UB hasn't
done a damn thing. Well, that is, unless you count that fatass useless
fuck Shawn Rice posting here once every 9 months announcing some retarded
promotion they have, but never hanging around to answer questions or be a
part of the poker community...

Morphy
http://donkeymanifesto.blogspot.com

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Date: 05 Dec 2006 02:46:27
From: Ian Stuart
Subject: Re: UB Update

You've just reminded me of one of the reasons I quit UB - players sitting
out indefinitely and reducing the number of actual seats in play. May
sound like a minor problem to some but it was quite common for a 10-handed
table to become 5/6 handed due to seat blockers. If I wanted to play
short-handed I would go to a short-handed table!

Can't believe their software is so poor that they cannot kick a player off
an individual table. Funny. You'd think that if, as some people claim,
their programmers have the skill to rig the game without any statistical
anomalies being detectable they could figure out how to remove a player
from a seat. Mind you Party wrestled for years trying to get their waiting
list working and only recently managed to accurately report the correct
low hand in the chat window, yet their rigging algorithms are
state-of-the-art (allegedly).

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